Frequently Asked Questions
Everything you need to know about shopping with TOMAZ.
How long will it take to receive my order?
Standard shipping usually takes 3-5 business days for domestic orders and 7-14 business days for international shipping, depending on your location.
What is your return and exchange policy?
We offer a 14-day return policy for unworn items in their original packaging. Exchanges are subject to stock availability and must be initiated through our online portal.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend measuring your foot or chest and comparing it to our charts to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and various Buy Now Pay Later options like Atome and GrabPay.
Are your leather products made from genuine material?
Yes, TOMAZ takes pride in using high-quality genuine leather for our footwear and accessories to ensure durability and a premium finish.
Can I track my shipment in real-time?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.